TERMS AND CONDITIONS
IMPORTANT PLEASE READ
It is the customers responsibility to ensure that all products ordered from Tanks-UK are the correct dimensions, weights, specifications and brands that are required. It is also the customers responsibility to ensure that the products ordered are fit for the purposes for which they are required. Tanks-UK cannot accept responsibility for any errors made during the ordering process, which are made as a result of the customer entering incorrect details. In such instances and where a product return is required, the return will incur collection and transportation fees payable by the customer.
Free delivery promotions are based on standard delivery time frames and require that the delivery address must have access space and turning space for a 44 foot articulated lorry. The customer must have offloading facilities / equipment such as a forklift ready on delivery, to offload all products ordered. For orders where priority delivery time frames are required, or where access for an articulated lorry is not possible, please contact us to make alternative delivery arrangements.
Tail lift or pallet delivery coverage for orders weighing up to 500kg are available on request. Shipments exceeding 500kg weight or 1.2m length, width or height must be offloaded by forklift or other suitable lifting equipment. Where suitable offloading equipment is not available, delivery can be provided by one of our modified delivery trucks. A MINIMUM surcharge of 100.00 will apply to each delivery in such instances. it is the customers responsibility to conduct relevant health and safety risk assessments prior to delivery and offloading.
Unloading by any other method than those listed is at the customers own risk. Tanks-UK reserve the right to refuse delivery where suitable offloading equipment is not available.
Delivery charges and promotions apply to orders being delivered to postcodes within England, Wales, Scotland and Northern Ireland. Please contact us for a quote to deliver to the Channel Islands or Republic of Ireland.
Delivery times, standard delivery is 5-7 working days, from the date of order and provided that the order has been received before 3pm on the order date. Pallet delivery is 2 working days, provided the order is received before 12pm on the date of order. Priority delivery is 48 hours. Please contact us for a quote on priority or pallet deliveries. Steel tanks require lead times of between 3-8 weeks, depending on model and capacity. Made to order tanks will have delivery times which Tanks-UK will provide on a case-by-case basis.
Delivery dates are approximate only, and the time of delivery will not be specified. Tanks-UK shall not be liable for any delay in delivery of the goods that is caused by a force majeure event or the customers failure to provide Tanks-UK with adequate delivery instructions or any other instructions that are relevant to the supply of the goods. Tanks-UK will inform the customer if it becomes aware of an unexpected delay. Please allow extra time for deliveries to the Scottish Highlands and Channel Islands.
If the delivery driver returns from the customers site unable to offload the delivery for any reason, a MINIMUM surcharge of at least £100.00 will apply, unless otherwise agreed in writing. It is the customers responsibility to ensure that safe offloading facilities are available, prior to delivery.
Appropriate access for Tanks-UK delivery vehicles is compulsory on all orders. The customer will need to consider narrow lanes or low bridges that could our ability to deliver to the shipping address provided, in order to avoid delivery or return surcharges.
A signature is required for all Tanks-UK deliveries.
Delivery to both EU and Non-EU territories will incur VAT charges, unless relevant exemption documentation is provided.
EU and Non-EU orders may be subject to relevant duties and taxes within the shipment address territory. All Tanks-UK orders are shipped Delivery Duty Unpaid. The customer is liable for any such duties imposed on Tanks-UK orders.
If the Tanks-UK fails to deliver goods ordered, its liability shall be limited to the costs and expenses incurred by the customer in obtaining replacement goods of similar description, quality and price. Tanks-UK shall have no liability for any failure to deliver the goods to the extent that such failure is caused by a force majeure event or the customers failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the goods.
2. Credit Terms
Tanks-UK will not provide credit terms unless otherwise agreed with the customer in writing.
Payment for all orders will be required prior to the goods being shipped. Payment must be processed prior to the goods being shipped. Tanks-UK accepts payments made via Credit/Debit cards, AMEX, Paypal, BACS, Cheque. Tanks-UK uses SagePay to process debit and credit card transactions. Card details are entered on a secure page and are transferred using SSL technology.
Full security policy can be found at: http://www.sagepay.com/security_policy
Warranties provided are always those of the manufacturer of the goods. Tanks-UK cannot accept liability for product warranties on behalf of the manufacturer under any circumstances, including instances where the manufacturer ceases trading.
Tanks-UK shall not be liable for incidental or consequential loss, damage or expenses, including but not limited to lost profits or other economic or commercial losses.
4. Cancellation / Returns / Damaged Goods:
Returns being made as a result of damaged goods being received must be highlighted and reported to Tanks-UK within 48 hours of delivery. Missing items must also be reported within 48 hours. All claims must be made in writing and additional evidence such as imagery may be required.
Returns must be formally booked with Tanks-UK before being sent and a returns number must be obtained by the customer, from Tanks-UK in such instances. Returns can be made by contacting Tanks-UK at email@example.com.
Returns made as a result of defective or damaged items being supplied by Tanks-UK will be processed at the expense of Tanks-UK. We cannot accept responsibility for any charges other than delivery costs in such instances.
Returns made as a result of appropriate offloading equipment not being available, an appropriate signatory not being available, access for the delivery vehicle not being adequate, or an order error made on the part of the customer, will be processed at the customers expense and will incur a MINIMUM charge of £100.00. Orders returned due to a change of requirements on the customers part will also incur a MINIMUM charge of £100.00.
Refunds will be processed within 28 days and will only be processed once the goods have been received and checked by Tanks-UK.
All returns must be made within 28 days of purchase. Except in circumstances where damaged or defective goods are being returned, all goods must be received back in the condition which they were delivered in, in order for refund claims to be accepted and processed by Tanks-UK.
Terms of website use:
The customer is responsible for maintaining the confidentiality of account and password information and for restricting access to computers to prevent unauthorised account access. The customer agrees to accept responsibility for all activities that occur under their account or password.
5. Copyright / Trademarks:
Tanks-UK and the Tanks-UK logo are registered trademarks and are protected by relevant trademark governing laws.
All material contained within the front end design and the coding source of this site are owned by Tanks-UK. All rights reserved.
7. Governing law and jurisdiction:
These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
Telephone: 01953 665940
Blenheim House, Threxton Road Industrial Estate, Watton, Norfolk, IP25 6NG
Please note: all calls are recorded for quality and control purposes.